178 search results - page 13 / 36 » Lessons Learned using CBR for Customer Support |
ICSE
2007
IEEE-ACM
15 years 9 months ago
2007
IEEE-ACM
It has been widely advocated that software architecture an effective set of abstractions for engineering (families of) complex software systems. However, architectural concepts ar...
IUI
2003
ACM
15 years 2 months ago
2003
ACM
Interactive tools to help users author plans or processes are essential in a variety of domains. KANAL helps users author sound plans by simulating them, checking for a variety of...
MKWI
2008
14 years 11 months ago
2008
: Within software development, wikis are currently mainly used for brainstorming and documentation purposes or error management and project coordination. This article describes fou...
CSCL
2006
14 years 9 months ago
2006
Future CSCL technologies are described by the community as flexible, tailorable, negotiable, and appropriate for various collaborative settings, conditions and contexts. This paper...
ISCC
2006
IEEE
15 years 3 months ago
2006
IEEE
Applications are the ultimate consumers of the information collected by sensors. There exist several frameworks for the interactions between end-user applications and sensors. They...