The evolution of web services has facilitated the integration of business processes scattered across different geographical locations of the world. Along with the benefits that we...
Digital ecosystems, or IT-ecosystems (ITEs), are composed of multiple and independent entities such as individuals, organizations, services, software, and applications. Together, ...
Many countries around the world have initiated national ID card programs in the last decade. These programs are considered of strategic value to governments due to its contributio...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
Effort estimation methods are one of the important tools for project managers in controlling human resources of ongoing or future software projects. The estimations require histori...