59 search results - page 6 / 12 » Message Classification in the Call Center |
CHI
2006
ACM
15 years 9 months ago
2006
ACM
We conducted user studies in 2000 and 2004 into digital media use, and discovered a number of constant findings even though the studies were separate both in geographically and ch...
CHI
2009
ACM
15 years 4 months ago
2009
ACM
This paper aims to discuss the roles for the two types of tracking user behavior. Considering these two types of tracking, sensor based recognition has a great advantage when sens...
CHI
2005
ACM
15 years 9 months ago
2005
ACM
Web logs, or blogs, challenge the notion of authorship. Seemingly, rather than a model in which the author's writings are themselves a contribution, the blog author weaves a ...
CSCW
2012
ACM
13 years 5 months ago
2012
ACM
By examining the information practices of a punk-rock subculture, we investigate the limits of social media systems, particularly limits exposed by practices of secrecy. Looking a...
SIAMCOMP
2000
14 years 9 months ago
2000
We study the problem of achieving reliable communication with quiescent algorithms (i.e., algorithms that eventually stop sending messages) in asynchronous systems with process cra...