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SEKE
2001
Springer
15 years 4 months ago
A Prototype Experience Management System for a Software Consulting Organization
The Experience Management System (EMS) is aimed at supporting the capture and reuse of software-related experience, based on the Experience Factory concept. It is being developed ...
Manoel Gomes de Mendonça Neto, Carolyn B. S...
98
Voted
WWW
2008
ACM
16 years 17 days ago
Genealogical trees on the web: a search engine user perspective
This paper presents an extensive study about the evolution of textual content on the Web, which shows how some new pages are created from scratch while others are created using al...
Ricardo A. Baeza-Yates, Álvaro R. Pereira J...
EUROMICRO
2004
IEEE
15 years 3 months ago
Using Academic Courses for Empirical Validation of Software Development Processes
Software Process Improvement needs sound empirical data gathered from a range of empirical studies such as controlled experiments or case studies. However, conducting empirical st...
Marcus Ciolkowski, Dirk Muthig, Jörg Rech
IAT
2005
IEEE
15 years 5 months ago
Sharing Engineering Information and Knowledge
This paper describes an agent-based recommendation system developed to support knowledge acquisition and sharing processes. Its purpose is to aid the process of community building...
Mauro F. Koyama, Olga Nabuco, Francisco Edeneziano...
PVLDB
2008
137views more  PVLDB 2008»
14 years 11 months ago
EasyTicket: a ticket routing recommendation engine for enterprise problem resolution
Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...