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NAACL
2004
14 years 11 months ago
Optimizing Automated Call Routing by Integrating Spoken Dialog Models with Queuing Models
Organizations are increasingly turning to spoken dialog systems for automated call routing to reduce call center costs. To maintain quality service even in cases of failure, these...
Tim Paek, Eric Horvitz
UIST
2010
ACM
14 years 7 months ago
TurKit: human computation algorithms on mechanical turk
Mechanical Turk provides an on-demand source of human computation. This provides a tremendous opportunity to explore algorithms which incorporate human computation as a function c...
Greg Little, Lydia B. Chilton, Max Goldman, Robert...