IBM Community Tools (ICT) is a synchronous broadcast messaging system in use by a very large, globally distributed organization. ICT is interesting for a number of reasons, includ...
Justin D. Weisz, Thomas Erickson, Wendy A. Kellogg
Many knowledge acquisition approaches have been proposed to minimize the cognitive effort in knowledgebased system construction. The knowledge acquisition approach proposed here p...
This paper considers the problem of computer user support and workplace learning in general. Theoretically our work is influenced by ideas on knowledge management, expertise netwo...
To successfully interact with users in providing useful information, intelligent user interfaces need a mechanism for recognizing, characterizing, and predicting user actions. In ...
: Information Technology (IT) has evolved over time from its traditional use as administrative support towards a more strategic role to enforce business processes (BP). But several...