Passage time densities are useful performance measurements in stochastic systems. With them the modeller can extract probabilistic quality-of-service guarantees such as: the proba...
Jeremy T. Bradley, Stephen T. Gilmore, Nigel Thoma...
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
: Digital piracy is threatening the global multimedia content industry and blindly applied coercive Digital Right Management (DRM) policies do nothing but legitimizing this piracy....
Fluid modelling is a next-generation technique for analysing massive performance models. Passive cooperation is a popular cooperation mechanism frequently used by performance engi...
Software failures can lead to substantial costs for the user. Existing models for software reliability prediction do not provide much insight into this financial impact. Our appro...
Franz Brosch, Ralf Gitzel, Heiko Koziolek, Simone ...