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» Modelling Business Process Performance
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FORTE
2004
15 years 4 months ago
How Synchronisation Strategy Approximation in PEPA Implementations Affects Passage Time Performance Results
Passage time densities are useful performance measurements in stochastic systems. With them the modeller can extract probabilistic quality-of-service guarantees such as: the proba...
Jeremy T. Bradley, Stephen T. Gilmore, Nigel Thoma...
HICSS
2003
IEEE
359views Biometrics» more  HICSS 2003»
15 years 8 months ago
Assessing the Readiness of Firms for CRM: A Literature Review and Research Model
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
Rosalie J. Ocker, Susan Mudambi
IJIEM
2007
113views more  IJIEM 2007»
15 years 3 months ago
Fairness concerns in digital right management models
: Digital piracy is threatening the global multimedia content industry and blindly applied coercive Digital Right Management (DRM) policies do nothing but legitimizing this piracy....
Luc Bouganim, Philippe Pucheral
PE
2010
Springer
123views Optimization» more  PE 2010»
14 years 10 months ago
Evaluating fluid semantics for passive stochastic process algebra cooperation
Fluid modelling is a next-generation technique for analysing massive performance models. Passive cooperation is a popular cooperation mechanism frequently used by performance engi...
Richard A. Hayden, Jeremy T. Bradley
ENTCS
2010
123views more  ENTCS 2010»
15 years 3 months ago
Combining Architecture-based Software Reliability Predictions with Financial Impact Calculations
Software failures can lead to substantial costs for the user. Existing models for software reliability prediction do not provide much insight into this financial impact. Our appro...
Franz Brosch, Ralf Gitzel, Heiko Koziolek, Simone ...