Software development is typically cooperative endeavor where a group of engineers need to work together to achieve a common, coordinated result. As a cooperative effort, it is esp...
Cleidson R. B. de Souza, David F. Redmiles, Paul D...
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
The visual fidelity (fidelity) of a design diagram affects perception and design performance. Hand-drawn diagrams are more effective working documents for early design tasks such ...
Louise Yeung, Beryl Plimmer, Brenda Lobb, Douglas ...
There are several problem areas that must be addressed when applying randomization to unit testing. As yet no general, fully automated solution that works for all units has been p...
James H. Andrews, Susmita Haldar, Yong Lei, Felix ...
Understanding collaborative work practices represents a critical factor in and a necessary fundament for the development of effective Computer Supported Collaborative Work (CSCW) ...