Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
— While multicast has been studied extensively in many domains such as content streaming and file sharing, there is little research applying it to synchronous collaborations invo...
Web services are self-contained, modular units of application logic which provide business functionality to other applications via Internet connections. Several models have been u...
We present an approach of how to automatically extract an XML document structure from a conceptual data model that describes the content of the document. We use UML class diagrams ...
Middleware is a software layer that stands between the networked operating system and the application and provides well known reusable solutions to frequently encountered problems...