Abstract. Motivated by demands from the commercial world for software systems that can assist in the reorganisation of processes for the purpose of reducing business complexity, we...
Intelligent software agents aiming for general intelligence are likely to be exceedingly complex systems and, as such, will be difficult to implement and to customize. Frameworks h...
It is recognized in Ambient Intelligence that ambient devices should be modeled as intelligent autonomous components rather than passive information sources. The agent paradigm sui...
Online popularity has enormous impact on opinions, culture, policy, and profits, especially with the advent of the social Web and Web advertising. Yet the processes that drive popu...
Jacob Ratkiewicz, Filippo Menczer, Santo Fortunato...
We give a quick overview of some key issues in (quantitative) call center management: building realistic models, developing efficient tools to simulate these models, finding qui...