Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...
instrumental roles in titles of medical abstracts: a combined conceptual and modelling UML approach Topic – This paper provides a detailed description of the instrumental role in...
More and more documents on the World Wide Web are based on templates. On a technical level this causes those documents to have a quite similar source code and DOM tree structure. G...
We introduce the relative rank differential statistic which is a non-parametric approach to document and dialog analysis based on word frequency rank-statistics. We also present a...
In the current discussion of the impact Web 2.0 may have on CSCW and Groupware research, Web 2.0 applications are often considered to be a substitute for Collaboration Support Sys...