The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
We develop a game-theoretical framework to investigate the competitive implications of Consumer-to-Consumer electronic marketplaces, which promote concurrent selling of new and us...
Individuals face additional challenges when interacting in virtual teams. The lack of media richness and the asynchronous nature of technologically transmitted messages make commu...
An online software agent that helps smokers quit was designed and tested. We created a library of categorized smoking cessation messages using meta-data corresponding to the Stage...
The Web accessibility discipline strives for the study and improvement of front-end Web design towards people with disabilities. Best practices such as WCAG dictate how Web pages ...