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ECIS
2004
14 years 11 months ago
Customer relationship management (CRM) evaluation: diffusing crm benefits into business processes
Although CRM is one of the fastest growing management approaches being adopted across many organizations and particularly tourism and hospitality firms, the deployment of CRM appl...
Marianna Sigala
CIKM
2005
Springer
15 years 3 months ago
Maximal termsets as a query structuring mechanism
Search engines process queries conjunctively to restrict the size of the answer set. Further, it is not rare to observe a mismatch between the vocabulary used in the text of Web p...
Bruno Pôssas, Nivio Ziviani, Berthier A. Rib...
CHI
2002
ACM
15 years 10 months ago
NetRaker suite: a demonstration
This demonstration will show the application of a unique approach to collecting and analyzing usability data from the users of Web sites and software applications. The NetRaker Su...
Doug van Duyne, James A. Landay, Matthew Tarpy
JCB
2002
160views more  JCB 2002»
14 years 9 months ago
Inference from Clustering with Application to Gene-Expression Microarrays
There are many algorithms to cluster sample data points based on nearness or a similarity measure. Often the implication is that points in different clusters come from different u...
Edward R. Dougherty, Junior Barrera, Marcel Brun, ...
TR
2010
159views Hardware» more  TR 2010»
14 years 4 months ago
Accelerated Degradation Tests Applied to Software Aging Experiments
Abstract--In the past ten years, the software aging phenomenon has been systematically researched, and recognized by both academic, and industry communities as an important obstacl...
Rivalino Matias, Pedro Alberto Barbetta, Kishor S....