Abstract. With the continuously growing number of distributed and heterogeneous IT systems there is the need for structured and efficient identity management (IdM) processes. This ...
Service oriented device architecture (SODA) is a promising approach for enabling a continuous IT support of medical processes in hospitals. However, there is a lack of specific de...
Christian Mauro, Ali Sunyaev, Jan Marco Leimeister...
As call centersbecomemorepervasive,the customersseek individualized service and greater attention. The call centers are becoming the contact centers - a one-stop, singleinterfacef...
As the number of Web users and the diversity of Web applications continues to explode, Web Quality of Service (QoS) is an increasingly critical issue in the domain of e-Commerce. ...
The increasing overall global competition forces requirements for companies to improve their business performance continuously in every sector. The utilization of external resourc...