Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
JIGSAW is a well-known technique for collaborative learning. Students typically use it in a face-to-face setting without computer support. This paper describes a Webbased tool for...
: Numerous design decisions are made in model-driven software development which are mostly implicit and not documented properly. Hence, the design knowledge is usually 'in the...
This paper discusses the design of a chip using architectural synthesis. The chip, FADIC, is applied in Digital Audio Broadcasting (DAB) receivers. It shows that architectural syn...
: The most important aspect of concurrent and distributed computation is the interaction between system components. Integration of components into a system requires some synchroniz...
Gilberto Matos, James M. Purtilo, Elizabeth L. Whi...