The success of a company more and more depends on its ability to flexibly and quickly react to changes. Combining process management techniques and conversational case-based reason...
It is extremely hard for a global organization with services over multiple channels to capture a consistent and unified view of its data, services, and interactions. While SOA and...
Ismail Ari, Jun Li, Riddhiman Ghosh, Mohamed Dekhi...
: Business-IT alignment for software specifications means that the specifications have to be aligned with business goals. In the SIKOSA research project, we developed the SIKOSA me...
: Ubiquitous integrated computing makes possible new workflow processes and business models which can meet the challenges from the fast growing digital convergence. An integrated i...
Abstract. Workflows are operational business processes. Workfow Management Systems (WFMS) are concerned with the control and coordination of these workflows. In recent years, there...