— This paper explores a process-oriented approach to complex systems design, using massive fine-grained concurrency, mobile channels and mobile processes. The complex systems st...
This case study describes ethnographic interviews with vehicle buyers to learn how they make purchase decisions. The research was conducted for J. Walter Thompson (JWT), the digit...
Two different types of development tasks are distinguished: Clear and unclear development tasks. Based on hypotheses from organizational theory two different designs of software d...
The field of HCI has played an important role in broadening the spectrum of users of computational artifacts. However, users with extreme preferences are mostly ignored by the des...
It is difficult for users of mobile devices such as cellular phones equipped with a small screen and a poor input interface to browse Web pages designed for desktop PCs with large...