Managing problem tickets is a key issue in the IT services industry. A large service provider may handle thousands of problem tickets from its customer on daily basis. The efficie...
Qihong Shao, Yi Chen, Shu Tao, Xifeng Yan, Nikos A...
Abstract. Success in the life sciences depends on access to information in knowledge bases and literature. Finding and extracting the relevant information depends on a user's ...
Christopher J. O. Baker, Patrick Lambrix, Jonas La...
This paper describes an agent-based recommendation system developed to support knowledge acquisition and sharing processes. Its purpose is to aid the process of community building...
Mauro F. Koyama, Olga Nabuco, Francisco Edeneziano...
CCured is a program transformation system that adds memory safety guarantees to C programs by verifying statically that memory errors cannot occur and by inserting run-time checks...
Jeremy Condit, Matthew Harren, Scott McPeak, Georg...
Contemporary information systems are replete with log files, created in multiple places (e.g., network servers, database management systems, user monitoring applications, system se...