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» Using Knowledge management to improve quality
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CLUSTER
2008
IEEE
14 years 9 months ago
Translating Service Level Objectives to lower level policies for multi-tier services
Service providers and their customers agree on certain quality of service guarantees through Service Level Agreements (SLA). An SLA contains one or more Service Level Objectives (S...
Yuan Chen, Subu Iyer, Xue Liu, Dejan S. Milojicic,...
ICPPW
2000
IEEE
15 years 2 months ago
Managing Soft QoS Requirements in Distributed Systems
Abstract. We address the problem of Quality of Service (QoS) requirements for multimedia applications (e.g., distance education, telemedicine, electronic commerce). These applicati...
Gary Molenkamp, Michael Katchabaw, Hanan Lutfiyya,...
KNINVI
2005
Springer
15 years 3 months ago
Concept Maps: Integrating Knowledge and Information Visualization
Information visualization has been a research topic for many years, leading to a mature field where guidelines and practices are well established. Knowledge visualization, in contr...
Alberto J. Cañas, Roger Carff, Greg Hill, M...
HICSS
2010
IEEE
227views Biometrics» more  HICSS 2010»
14 years 10 months ago
Business Value Creation through Business Processes Management and Operational Business Intelligence Integration
Current approaches to Business Process Management (BPM) and Operational Business Intelligence (BI) integration have been very limited and simply reduced to the problem of technica...
Olivera Marjanovic
ECIS
2003
14 years 11 months ago
Shaping CIO's competencies and activities to improve company performance: an empirical study
The importance of and the fast changes in the CIO's role in organizations are widely recognized. So is the need for CIOs to acquire the appropriate set of knowledge and manag...
Marco Tagliavini, Jennifer Moro, Aurelio Ravarini,...