2242 search results - page 9 / 449 » Using Simulation in Call Centers |
CLUSTER
2009
IEEE
15 years 4 months ago
2009
IEEE
Abstract—Performance and power issues are becoming increasingly important in the design of large cluster based multitier data centers for supporting a multitude of services. Desi...
WSC
2001
14 years 11 months ago
2001
Discrete-event simulation is an established tool for the design and management of large-scale mail sortation and distribution systems. Because the design of distribution facilitie...
TON
2008
14 years 9 months ago
2008
As the Internet infrastructure grows to support a variety of services, its legacy protocols are being overloaded with new functions such as traffic engineering. Today, operators en...
PERVASIVE
2007
Springer
15 years 3 months ago
2007
Springer
Locating physical items is a highly relevant application addressed by numerous systems. Many of these systems share the drawback that costly infrastructure must be installed before...
ACL
1998
14 years 11 months ago
1998
This paper describes a domain independent, automatically trained call router which directs customer calls based on their response to an open-ended "How may I direct your call...