Intelligent monitoring facilities are of paramount importance in both service and network management as they provide the capability to monitor quality of service and utilisation pa...
George Pavlou, Kevin M. T. McCarthy, George Mykoni...
Over recent years, the need to introduce rapidly new telecommunications services has led to the development of the Intelligent Network (IN). These services and the increasingly com...
The developers of management systems and the management services that operate over them will be faced with increasing complexity as services are developed for the open service mar...
David Lewis, Thanassis Tiropanis, Lennart H. Bjerr...
It has been demonstrated that the use of suitable metaphors in the user service interface can have a dramatic effect on the way in which the user perceives the services, depending ...