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ECIS
2004
13 years 6 months ago
SMEs and internet adoption strategy: who do SMEs listen to?
Governments have developed policies and strategies which are designed to assist SMEs to become eenabled. It is not clear what impact these strategies have on SMEs. There is some e...
Martin Beckinsale, Margi Levy
HOTOS
2009
IEEE
13 years 8 months ago
Computer Meteorology: Monitoring Compute Clouds
Cloud computing environments allow customers to execute arbitrary code on hardware owned by a cloud provider. While cloud providers use virtualization to ensure isolation between ...
Lionel Litty, H. Andrés Lagar-Cavilla, Davi...
CAV
2007
Springer
111views Hardware» more  CAV 2007»
13 years 8 months ago
Verification Across Intellectual Property Boundaries
In many industries, the share of software components provided by third-party suppliers is steadily increasing. As the suppliers seek to secure their intellectual property (IP) righ...
Sagar Chaki, Christian Schallhart, Helmut Veith
DSOM
1999
Springer
13 years 8 months ago
Virtual Active Networks - Safe and Flexible Environments for Customer-managed Services
Recent research has demonstrated the benefits of active networks: customized network services can easily be built and modified, packet streams can be processed inside the network...
Marcus Brunner, Rolf Stadler
HICSS
2002
IEEE
121views Biometrics» more  HICSS 2002»
13 years 9 months ago
Internet Banking: A Customer-Centric Perspective
Many financial institutions are actively developing new electronic banking products for their retail customers. These efforts are can succeed only if their managers focus the prom...
Don Sciglimpaglia, David Ely
HICSS
2002
IEEE
101views Biometrics» more  HICSS 2002»
13 years 9 months ago
Launching Multi-modal Interaction on an EC-Site
In this paper we address the weaknesses of current EC applications related to their lack of support for the customer to recognize other people, either other customers or vendors o...
Samuli Pekkola, Jukka Heikkilä, Virpi Kristii...
HICSS
2002
IEEE
106views Biometrics» more  HICSS 2002»
13 years 9 months ago
Satisfaction with Internet-Based Services
: This research develops, operationalizes, and empirically tests a model for explaining/predicting the satisfaction of customers with Internet-based services in the context of an o...
Mohamed Khalifa, Vanessa Liu
ICDM
2003
IEEE
92views Data Mining» more  ICDM 2003»
13 years 10 months ago
Postprocessing Decision Trees to Extract Actionable Knowledge
Most data mining algorithms and tools stop at discovered customer models, producing distribution information on customer profiles. Such techniques, when applied to industrial pro...
Qiang Yang, Jie Yin, Charles X. Ling, Tielin Chen
HICSS
2003
IEEE
193views Biometrics» more  HICSS 2003»
13 years 10 months ago
Message Sense Maker: Engineering a Tool Set for Customer Relationship Management
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...
Dmitri Roussinov, J. Leon Zhao
EUROSPI
2004
Springer
13 years 10 months ago
On-Site Customer in an XP Project: Empirical Results from a Case Study
Abstract. Extreme programming (XP), similar to other agile software development methods, values close collaboration with customers. One of the XP's practices suggests that cus...
Juha Koskela, Pekka Abrahamsson