148
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HICSS
15 years 6 months ago
2003 IEEE 
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
183
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HICSS
15 years 6 months ago
2003 IEEE 
Given societies’ massive investment in information technology and the potentially catastrophic consequences of IT failures, it is becoming increasingly critical to understand ho...
122
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HICSS
15 years 6 months ago
2003 IEEE 
Information requirements analysis for data warehouse systems differs significantly from requirements analysis for conventional information systems. Existing data warehouse specifi...
100
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HICSS
15 years 6 months ago
2003 IEEE 
Consumer adoption of e-services is an important goal for many service providers, however little is known about how different consumer segments perceive and evaluate them for adopt...
107
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HICSS
15 years 6 months ago
2003 IEEE 
This paper describes a novel approach using Hidden Markov Models (HMM) to detect complex Internet attacks. These attacks consist of several steps that may occur over an extended pe...
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